Service Policy

With this service policy, the Agencia de Desarrollo Económico Local de Catacamas (Economic Development Agency of Catacamas) makes the explicit commitment and defines a general framework and legal framework of action to offer their customers and users quality products and services and long-term relationships.

CONCEPTUAL FRAMEWORK

Clients: Companies, institutions or persons who acquire products and services offered.

Users/Visitors: A user/visitor is the person who uses or works with any object or service that is addressed to a public or private enterprise.

Products or Services: It is the result of a process aimed at satisfying the needs and expectations of customers, including attention, perception of value added and the trust that must exist between the local economic development agency and its clients.

Quality: Set of characteristics of a product or service that meets the needs of customers.

SCOPE OF POLICY

The Agencia de Desarrollo Económico Local de Catacamas provides excellent services, ensuring quality at competitive prices and meeting international standards for developing and retaining clients/users/visitors, building loyalty and creating sustainable relationships over the long term.

Policy Services for the website ADELCatacamas.com of the Agencia de Desarrollo Económico Local de Catacamas

The services of Agencia de Desarrollo Económico Local de Catacamas (hereinafter ADEL-CAT) are available to all citizens, visitors and businesses that are formed as clients and/or users and visitors in the Portal Virtual de Negocios (Virtual Business Portal) of the website ADELCatacamas.com.

Our policy, terms and conditions are as follows:

First. Clients/users/visitors:

Access and/or use of the Portal Virtual de Negocios of the website ADELCatacamas.com, is granted to the user who accepts the General Conditions, unreservedly from this moment and is subject to the Special Conditions that the ADEL-CAT is able to establish for the regulation of certain services and/or content.

If the user is a minor, they must obtain prior permission from their parents, guardians or legal representatives, who will be held accountable for all purposes of all actions performed by the children in their care.

Second. Duties and Responsibilities of Clients:

(i) The client is obligated to make payment for the purchase of service (s) before the publication of the service(s) and/or content(s).

(ii) Furthermore, the customer is obligated to provide the content for service(s) and/or content(s) realized through the website ADELCatacamas.com in the best way possible which is consistent with current legislation, to present conditions, good faith, public policy and generally accepted practices and customs.

(iii) Similarly, the client agrees to not act illegally or harmfully to the rights and/or interests of ADEL-CAT and/or third parties, and not to harm the normal operation of the website ADELCatacamas.com.

Third. Duties and Responsibilities of ADEL-CAT:

ADEL-CAT is not responsible for damages and/or losses of any nature from which the client and/or third parties may suffer caused by:

(i) lack of availability, maintenance or effective operation of internet service,

(ii) the lack of usefulness, accuracy, appropriateness or validity of internet service, its services or its contents to meet the needs or expectations of the customers or visitors,

(iii) and third, breaking the security measures established by ADEL-CAT, use of the Portal Virtual de Negocios of the website ADELCatacamas.com, its content and services for the remission of viruses, or access to perform unauthorized processing of data stored by ADEL-CAT.

Fourth. Authorization for use of contents:

The contents which ADEL-CAT makes available to the user are protected by intellectual property rights and have been legally acquired and assigned to appropriate purposes by the respective owners thereof.

ADEL-CAT authorizes the use of the contents of the website ADELCatacamas.com for purposes expressly provided for therein or in the present conditions of this Service Policy. ADEL-CAT prohibits any reproduction, distribution, modification or public communication of the contents, whether in whole or in part, unless authorized and/or as permitted by law.

Fifth. Authorization for use of trademarks and logos:

ADEL-CAT owns all industrial property rights in trademarks, logos and contents made by ADEL-CAT. The use or the reproduction of trademarks, logos and contents made by ADEL-CAT for purposes beyond those expressly provided in this Service Policy are expressly forbidden.

Sixth. Links:

The linking devices that ADEL-CAT offers to the visitor(s) and/or client(s) have the unique purpose of facilitating access to other contents and/or services that may be of interest and which are not being managed or controlled by ADEL-CAT.

ADEL-CAT assumes no liability, directly or indirectly in relation to the legality, accuracy, usefulness, quality or reliability of the contents and/or services not directly managed or controlled by ADEL-CAT, although they may be accessible via the website ADELCatacamas.com.

Seventh. Amendment and cancellation of this Service Policy:

ADEL-CAT reserves the right to modify all or parts of the Portal Virtual de Negocios of the website ADELCatacamas.com: design, content and/or services and these terms and conditions whenever it deems appropriate.

Similarly, ADEL-CAT reserves the right to terminate, suspend temporarily or permanently cancel ADELCatacamas.com website or any of the contents or services contained therein, at its discretion.